Shipping policy

Thank you for shopping at trendieeshop. This Shipping & Delivery Policy outlines how your orders are processed, fulfilled, and delivered across India, as well as our strict policy regarding transit damage and returns. By placing an order on our website, you agree to the terms below.
1. FULFILLMENT BY THIRD-PARTY VENDORS
 Direct-from-Vendor Dispatch: To bring you a wide variety of trending electronics, kitchen tools, home accessories, RC toys, bags, sunglasses, watches, and apparel at competitive prices, trendieeshop operates on a direct-fulfillment (dropshipping) model. Your orders are packed and shipped directly from our network of verified third-party vendors, manufacturers, and fulfillment warehouses across India using reputed third-party courier partners (such as Delhivery, BlueDart, Xpressbees, Ecom Express, DTDC, or India Post).
 Split Shipments: If you order multiple items in a single checkout, your products may be fulfilled from different partner warehouses. As a result, your items may be shipped separately and arrive in different packages on different days at no extra shipping cost to you.
2. ORDER PROCESSING & TRACKING DETAILS (3–5 DAYS)
 Processing Timeline: Once your order is placed and verified, it is forwarded to our third-party vendor for quality inspection, secure packaging, and courier handover. This processing stage takes 3 to 5 business days (excluding Sundays and public holidays).
 When You Will Receive Shipping Details: Because shipments are processed and manifested by our third-party vendors, your shipping confirmation and live tracking details (AWB / Tracking Number) will be sent to you via Email, SMS, or WhatsApp 3 to 5 days after you place your order.
 Please do not panic if you do not receive a tracking link immediately after checkout; your order is safely in our processing queue and tracking will be shared as soon as the courier scans the package.
3. ESTIMATED DELIVERY TIMELINES
Once your order has been dispatched and tracking details are shared (after the 2–4 day processing window), estimated transit times across India are as follows:
 Metro & Tier-1 Cities: 4 to 7 business days after dispatch.
 Tier-2, Tier-3 Cities & Rest of India: 6 to 12 business days after dispatch.
 Remote / Out-of-Delivery-Area (ODA) PIN Codes (including North East, J&K, Andaman & Nicobar, and rural areas): 8 to 20 business days after dispatch.
Note: Delivery timelines are estimates provided by third-party courier partners. Unforeseen factors such as extreme weather, regional strikes, festive season courier overload, or highway disruptions may occasionally cause slight delays beyond our direct control.
4. SHIPPING CHARGES
 Applicable shipping charges (if any) or free-shipping promotions are calculated and displayed clearly at checkout before you complete your payment.
 If Cash on Delivery (COD) is available and selected at checkout, any applicable COD handling fee will be shown on the checkout screen prior to order confirmation.
5. ADDRESS ACCURACY & FAILED DELIVERIES
 Complete Address Required: Please ensure your shipping address includes a valid house/flat number, street name, familiar landmark, accurate 6-digit PIN code, and an active 10-digit Indian mobile number.
 Unclaimed / Undeliverable Packages: Our courier partners typically make up to 1 to 2 delivery attempts. If a package is returned to our vendor’s warehouse due to an incorrect/incomplete address, an unreachable phone number, or customer refusal at the doorstep, we reserve the right to deduct two-way shipping and handling charges from any prepaid refund or restrict the account from placing future Cash on Delivery orders.
6. STRICT NO-RETURN POLICY & SEVERE TRANSIT DAMAGE EXCEPTION
 No General Returns or Exchanges: Due to our direct-from-vendor fulfillment structure, all sales on trendieeshop are final. We do not accept returns, exchanges, or refunds for change of mind, wrong product/size ordered by the customer, or personal dislike of a product’s color, texture, or style.
 Exception — Severely Damaged in Shipping Only: We will only accept a return/replacement claim if the product delivered to you is severely and physically damaged during shipping (e.g., shattered, broken casing, crushed components, or completely dead-on-arrival due to transit impact). Minor packaging creases or outer cardboard box dents that do not affect the actual product inside do not qualify as severe damage.
Mandatory Procedure to Claim Severe Shipping Damage:
Because our third-party vendors and logistics insurers require strict proof of transit damage, you must follow all three steps below to qualify for a free replacement (or refund if the item is out of stock):
1. Report Within 24 Hours: You must contact us within 24 hours of package delivery (as recorded by the courier tracking timestamp). Claims raised after 24 hours of delivery will not be accepted by our vendor partners.
2. Mandatory 360° Unboxing Video: You must provide a clear, continuous, unedited unboxing video (without any pauses, cuts, or edits) starting from showing the sealed courier packet with the shipping label clearly visible, opening the package on camera, and clearly showing the severe physical damage to the item.
3. Clear Photographs: Along with the unboxing video, send clear photos of the damaged product, the inner packaging, and the outer shipping label to our support team.
Important: Claims without an unedited 360-degree unboxing video showing the sealed package and shipping label cannot be processed or approved under any circumstances.
7. ORDER CANCELLATIONS
 Orders can only be canceled before they are forwarded to and processed by our third-party vendor (typically within 6 to 12 hours of placing the order).
 Once an order enters the vendor processing or packaging stage, it cannot be canceled.
8. CONTACT US FOR SHIPPING SUPPORT
If it has been more than 4 business days since you placed your order and you have not yet received your tracking details, or if you need to report a severely damaged shipment with your unboxing video, please reach out to us:
 Email: ⁠argunmagicprops@gmail.com
 WhatsApp / Phone Support:+91 7736056019
 Support Hours: Monday to Friday, 10:00 AM – 5:00 PM IST